POLICIES & DISCLOSURES

SERVICE QUALITY GUARANTEE

3dsense Media School Pte Ltd is incorporated under the Companies Act (Cap 50)  (Company No: 200405777C) and our full-time Diploma programmes are registered with the Committee for Private Education (CPE). The school is committed to ensuring that all the 3dsense publicity and communication materials pertaining to the school and its courses are constantly updated to reflect accurate information. This assurance also includes the consistency of information across all marketing and publicity channels.

CONFIDENTIALITY POLICY

All personal data and information submitted shall be kept strictly confidential. The School undertakes not to divulge any of your personal information to any unauthorized third party without your prior written consent. View our Data Protection Policy.

NON-DISCRIMINATORY POLICY

3dsense Media School is committed to providing equal opportunity for all, without regard to race, religion, national origin, gender, sexual orientation, marital status, age or disability.

ENROLLMENT POLICY

Applicants will be notified of the interview date and time (for Local Students) or phone interview date and time (for International Students) within 2 weeks upon receiving a complete Application Package and the Application Fee of SGD 216.00 (inclusive of 8% GST). On acceptance, a student contract and further instructions will be issued. 

A student’s place in the class cannot be assured until the Student Contract is signed and the 1st instalment is paid. Applicants are accepted on a first-come, first-served basis until the classes are filled. The availability of space can change rapidly.

Students will be offered a place in the next available intake if they have been accepted but there are no available seats/place left in the current intake.

MEDICAL INSURANCE

3dsense Media School has in place a Group Medical Insurance Scheme (under Income Insurance) for all International Students. It is the school's policy for all International (STP) students to purchase this medical insurance scheme. View Benefits Schedule.

FEE PROTECTION SCHEME (FPS) INSURANCE SCHEME

The School has in place a Fee Protection Scheme (FPS) to ensure that fees paid by students to the school are insured by CPE-endorsed LonPac Insurance.

The insurance protection serves to protect the students’ fees in the event a private education institution (PEI) is unable to continue operations under the following conditions:

1. in the event that the school is not able to continue operations due to insolvency and/or regulatory closure;
2. if the school fails to pay penalties or return fees to the student arising from judgments made by the Singapore courts;
3. in the event of death or total permanent disability of the student.

Local students at 3dsense who receive at least 70% of SkillsFuture Singapore (SSG)’s funding are exempt from this insurance scheme.

TRAINING & ASSESSMENT METHODOLOGY

This industry immersion course allows students to develop their skills progressively. As such, the school adopt a Summative Assessment Method for all course subjects taught during the course.

• The assessments come in the form of Projects/Assignments that student will have to complete and submit for grading.
• It is mandatory that all projects/assignments are completed and submitted on time.
• All projects/assignments will be graded and student may fail the module if they do not submit the projects/assignments.
• All the requirements of the projects/assignments will be metted out by industry lecturer for this course.

The lecturer or facilitator will perform 2 types of instructional strategies:

a. Direct Instruction eg. methods such as lectures and live in class demonstrations.
b. Indirect Instruction eg. one to one or one to many critiques to monitor progress.

GRADUATION REQUIREMENTS

All students are to pass all their core modules as well as specialisation modules during the course of the 12 months fulltime diploma programme. At the end of the program, students will undergo a final assessment by an ACTA Certified Assessor. The assessment will require candidates to show and present projects, assignments as well as oral questioning and practical demonstration where neccesary, as legitimate evidence sources to prove their competency in the relevant specialisation/modules.

Candidates who meet the requirements will be awarded the Diploma qualification.

TRANSFER POLICY

A transfer is defined as changing to another course of study in the School by a student who has yet to commence or has already commenced the course with the school. Transfer is allowed provided the transfer request form is submitted before the course commences or within 14 days after the original course has commenced. The student must select a different course which commences not more than 8 months from the commencement date of the original course. For students below 18, the parent/guardian's approval for transfer is required. The original contract will be terminated and a new contract will need to be signed for the new course. Students are allowed to submit a request for transfer once only.

The new course fees will be pegged to the respective new course of transfer. Any funds for the original course already paid to the school will be transferred to the new course. Any balance must be topped up. However, any excess will not be refunded.

DEFERMENT POLICY

A deferment is defined as changing to another time schedule of the same course by a student who has yet to commence the course with the school or has already commenced the course with the school. Deferment is allowed provided the deferment request form is submitted within 8 months after the course commencement date, and subject to availability of seats in the selected future intake. The student must select a future intake which commences not more than 12 months from the date of deferment. For students below 18, the parent/guardian's approval for deferment is required. The original contract will be terminated and a new contract will need to be signed for the next course intake.

Any funds for the original course already paid to the school will be transferred to the next intake that the student joins. Students are allowed to submit a request for deferment once only.

WITHDRAWAL AND REFUND POLICY

A withdrawal is defined as the termination of the contract for the course, following which he or she is no longer a student of the school.

a) Refund for Withdrawal Due to Non-Delivery of Course:

The Student is entitled to immediately withdraw from the Course by giving written notice to the school of his/her intention to do so if the school is in breach of any of its obligations under the Student Contract or fails to perform the following obligation(s):
(i) It does not commence the Course on the Course Commencement Date;
(ii) It terminates the Course before the Course Commencement Date;
(iii) It does not complete the Course by the Course Completion Date;
(iv) It terminates the Course before the Course Completion Date;
(v) It has not ensured that the Student meets the course entry requirements;
(vi) The Student’s Pass application is rejected by Immigration and Checkpoint Authority (ICA);

The student will be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.

b) Refund for Withdrawal Due to Other Reasons:

If the Student withdraws from the Course for any reason other than those stated above, the PEI will, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the table in Schedule D. (less any applicable bank administrative charges properly paid/payable for the Fee Protection Scheme):

FULL-TIME DIPLOMA PROGRAMMES

c) Refund for Withdrawal during Cooling Off Period:

As per student's contract, the school has provided a cooling-off period of seven [7] working days after signing the Student Contract. Within these [7] days and regardless whether the Course Commencement Date has passed, the Student can submit written notice of withdrawal to the school and receive the "Maximum Refund" (30%) of course fees paid.

TRANSFER / DEFERMENT / WITHDRAWAL PROCEDURE

All requests for transfer/deferment/withdrawal must be made through the Transfer/Withdrawal/Deferment Form. The Transfer/Withdrawal/Deferment Form can be downloaded from the 3dsense Student Portal or obtained from the Front Desk. The student must submit the completed form along with a parent/guardian's letter of consent (for students below 18), his/her student pass and passport copy (for international students). The school will only process the transfer / deferment application provided the stated policy for transfer / deferment is met.

Upon receipt of the full documentation and student's completed request form, the Student Affairs officer will counsel the student accordingly to resolve the issue leading to the student's intention to transfer / withdraw / defer.

Student will be notified on the outcome of request within 7 working days from the request submission date. To effect the request, the school will proceed with the following:  

i. Terminate the current contract. For transfer and withdrawal cases, the signing of a new course contract will be initiated.

ii. The FPS insurance will be updated within 3 days and will take the necessary action(s) or refund to the student if there is any balance of payment in the student’s account.

iii. [For international students only] Cancel the student's student pass. For transfer & deferment cases, the school will reapply for the student pass for the new course or intake. 3dsense Media School will not be responsible for the failure to renew their student pass.

REFUND PROCEDURE

The school's refund procedures are aligned to covers the refund policy for the respective refund cases through the following steps:

Refund procedure for Withdrawal Due to Non-Delivery of Course: 

Upon receiving the withdrawal request from student, the school will process the refund within 7 working days. For short course, after it is confirmed the course will not run, the school will refund to the student within 7 days whole of the fee paid.

Refund procedure for Withdrawal Due to Other Reasons:

i. Upon approval by the school of the withdrawal and refund request (based on Schedule D of student contract) ,the school will look into the student’s eligibility for a refund, and calculate the refund amount. The school will ensure that any refund to the student is executed accordingly within 7 working days.

Refund procedure for Transfer and Deferment:

Upon approval by the school of the transfer or deferment, the school will update the insurance detail for the student.

ASSESSMENT POLICY

At the final assessment, students are graded as either Competent (C) or Not Yet Competent (NYC), as per the Singapore Workforce Development Agency WSQ framework. The following assessment modes are used determine the final assessment result:

i. Assignments: These are individual assignments and form the bulk of the learning
ii. Project Work: Students also do group assignments (eg. Short Film, World Design) and the students are assessed based on their individual contribution to the project
iii. Oral Questioning: This is used as a verification check, to make sure that the assignments have been done by the student themselves and that the student is indeed able to execute the assignments that he/she has submitted

There is no assessment weighting for WSQ courses.

AMENDMENTS TO POLICIES

3dsense Media School Pte Ltd reserves the right to change, modify, or discontinue tuition, fees, the calendar, course offerings, majors, graduation requirements, rules, policies, and procedures as it deems necessary or appropriate. Students will be provided with written notice of these changes whenever possible through means such as posted notices or the Student Handbook. No exceptions may be made to any of the academic or academic-related policies or procedures without prior written authorization by the Director of the School. No representation by any School employee to the contrary may be considered authorized or binding.

FEEDBACK POLICY

The school welcomes and values all feedback, comments, suggestions and complaints from the public, staff or students. The school will investigate the feedback and target to resolve the feedback within 21 working days upon receiving the feedback.

Feedback may be submitted to the school through the following avenues:

Tel:            +65 6224 9455 
Fax:           +65 6225 9775
Email:        enquiries@3dsense.net

GRIEVANCE POLICY

On disputes and grievances with the school, students may submit a Grievance Form available on the Student Portal or front desk to the school. A meeting and/or official response shall be made within 3 working days and the school will attempt to resolve the issue within 21 working days.

PASTORAL CARE

At 3dsense Media School, if students face any matters that require counselling or advice; i.e pastoral counselling, students may contact the school directly and request for a session with the Counselling Officer.